Contact Us
We are here to help with your questions and feedback
Get in Touch
We value hearing from our users. Whether you have a question about our tools, a suggestion for improvement, or simply want to share your experience, we are happy to listen. Your feedback helps us improve and build better security tools for everyone.
Please note that since our password generator runs entirely in your browser, we cannot see or recover any passwords you generate. This is by design and an important part of our commitment to your privacy and security.
Frequently Asked Contact Questions
Can you help me recover a password I generated?
No. Our password generator runs entirely in your browser and we never receive or store any passwords. This is a fundamental security feature — not a limitation. If you need a new password, simply return to our homepage and generate a new one. We strongly recommend using a reputable password manager to keep track of your credentials.
How do I report a bug or technical issue?
Please email us with details about what you were trying to do, what browser and device you were using, and any error messages you encountered. Screenshots are always helpful. Your reports help us improve our tools for everyone.
Can I suggest new features?
Absolutely! We love receiving feature suggestions from our users. If you have an idea for a new security tool or an improvement to our existing offerings, please send it our way. While we cannot implement every suggestion, we read all feedback carefully and prioritize the most requested features.
Do you offer API access or integration options?
Currently, our tools are designed for direct browser use only. If you have a specific integration need or are interested in API access, please contact us to discuss your requirements. We evaluate partnership opportunities on a case-by-case basis.
Before You Contact Us
To help us serve you better, we recommend checking our other pages first. Many common questions are already answered there:
- Our Security Guide provides comprehensive information about password security and best practices
- Our Tips page offers practical advice for creating and managing passwords
- Our About page explains our mission and how our tools work
- Our Privacy Policy details how we handle data and protect your privacy
If you still cannot find the answer you are looking for, or if you have a unique question or concern, please do not hesitate to email us. We are committed to responding promptly and thoroughly to every inquiry we receive.
Partnerships and Media Inquiries
For partnership opportunities, media inquiries, or collaboration requests, please reach out via email with your proposal. We are interested in working with like-minded organizations, security professionals, and content creators who share our commitment to online safety and privacy.
We also welcome guest article submissions on topics related to cybersecurity, online privacy, password management, and digital safety. Please include your proposed topic and a brief summary in your initial email.
Thank you for using XinYuMaTou. We look forward to hearing from you.